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Don’t hesitate to let us know how we can help you. We are here to answer any questions you might have or assist you with a project.

Call Today (817) 640-5321   |   1517 W Carrier Pkwy #155 Grand Prairie, Texas 75050

  • Smart Home Automation

    Smart Home Automation

    Enhance your lifestyle with simple, yet sophisticated control of music, video, lights, climate and more through a home automation system…

  • Smart Lighting Control

    Smart Lighting Control

    Create the perfect ambiance and save energy efficiency with intelligent control of lights and smart application of sensors

  • Multi-room Music

    Multi-room Music

    Share your audio and video sources (satellite receivers, game consoles or Apple TVs) across multiple TVs in your home.

  • Outdoor Entertainment

    Outdoor Entertainment

    Enjoy music, video and easily create the perfect entertaining ambiance outside with TVs and music systems built for outdoor use

  • Home Networking

    Home Networking

    Reliable, robust and secure home network setups for communications and home control

What We Do

We specialize in the design, installation and maintenance of smart home technology in Westlake, Southlake, Colleyville and the Dallas/Fort Worth area. We provide simple control of integrated technology and home automation systems comprised of home av, home security systems, lighting, energy management, and networking. We make sure your system is designed and installed correctly to the latest industry standards.

AV Field Support Ninja

Video General, Inc.

Location: Client Sites in DFW and Surrounding Areas

Reports to: Service Department Manager

About Video General, Inc:

Since 1982, we’ve been passionate about great home technology services design. From home theater experiences to complete control of all home technology products and services through a single app, we make it easy for our high-end residential clients to focus on their family time at home, and not on the technologies behind the scenes. Our services include audio/video distribution, home automation/controls, lighting controls, high performance networks, and monitored security services for peace of mind. We’re looking for like-minded individuals passionate about technology to expand our team.

Position Overview:

This position is responsible for ensuring high-end residential clients receive superior service in a helpful, efficient manner by providing exceptional technical delivery and seamless communication. In addition, fielding client inquiries and resolving client complaints. They also provide system training to clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.

Essential Duties and Responsibilities:

  • Consistently respond to clients within a designated timeframe, and manage time to ensure daily schedule kept on track
  • Responsible for the seamless technical performance and attractive cosmetic appearance of the equipment and system on each completed service call
  • Manage the field level service process and communicate with the team to get the project complete and/or problem fixed in a discreet, clean, and flawlessly functional state
  • Track time, details, and perform tasks outlined in workorders
  • Identify and recommend equipment upgrades based on client needs
  • Maintain knowledge of new equipment and services, frequent bugs, and continue education on the product lines installed and supported by the company
  • Ensures all new projects are totally complete and ready for commissioning by having direct involvement in the last stages of project completion
  • Provide and present training to each client on all newly completed projects
  • When necessary coordinate the work of necessary internal technical resources (programmers, IT specialists, etc.)
  • Work with company and service manager on consistent outreach programs to clients
  • Uphold company standards and best practices

Skills and Abilities Preferred:

  • A minimum of 5 years’ experience with audio/video, residential automation and control systems projects
  • Ability to diagnose/troubleshoot/resolve service issues related to integrated AV Systems
  • Proficient with AV signal flow, equipment functionality and configuration
  • Experience with installing, testing, and commissioning custom AV control systems
  • Proficient with various cable terminations including Fiber/RG6/Cat6/Compression/Solder/ etc
  • Comfortable with interacting and understanding clients’ needs and managing expectations
  • Familiarity with at least 3 of the following product lines including Elan, Savant, URC, Sonos, Lutron, Araknis, Unifi, OVrC, and BlueBolt
  • Foundational understanding of networking concepts, products, and configuration
  • General knowledge of residential security and access control systems
  • Basic understanding of electronics and conversion formulas (amps, watts, volts, resistance, etc)
  • Well organized, detail oriented, high energy, and self-motivated with initiative to meet deadlines and self-manage
  • Strong verbal and written communication skills
  • Positive attitude with a commitment to offering top-notch customer service
  • An independent thinker and problem solver
  • High school diploma

For the security of your personal information, please verify any Video General job posting at videogeneral.com/careers before applying.

Join Our Team

At Video General Inc., we’re passionate about shaping technology that responds to our customers’ needs. If you like new ideas, challenges, and working with a tight-knit group, we want to hear from you. We’re always looking for dedicated, creative people to make Video General Inc. even better.

About Us

We are a full-service residential and commercial custom electronics design and integration company. Our smart home technology solutions make your home safe, elegant, fun and easy to use. Businesses experience increased productivity, enhanced environments for employees and customers, and simple control. Our team is comprised of world-class experts in every field whose number one priority is to provide the best products and services to our clients.



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user interface ipad

User Experience

What’s your morning routine look like? Think of all the things you do to get your day started: turn on lights, check the weather and traffic reports, maybe adjust the thermostat. ELAN delivers your world at a glance. Control the lights, music, home security system and temperature from across the room or from across the globe. It’s your world made simple at the touch of a button via a sleek remote, tablet, convenient touch pad or your favorite mobile device. An ELAN system is personalized to fit your lifestyle with solutions ranging from simple media room control to whole home entertainment and automation.

Image Gallery


Our image gallery is a wonderful section to gain additional inspiration for how our systems integration can bring wonder to your Colleyville home or Westlake business projects.  From Lutron lighting control, media distribution, home theater installations, and more… the true potential of your projects relies on the expertise and knowledgable experience of technicians capable of bringing your project to life.

Lighting and Shading


Audio / Video


Home Theater


Outdoor Entertainment




Expect the best service.

Experience high quality service from conception through completion and ongoing support.

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Expect the best service